Galloway Community Transport requires an Assistant Manager
Assistant Manager required for a small but diverse and dynamic community transport operation.
Galloway Community Transport (GCT) is a forward-looking community transport operation based in New Galloway and operating throughout Kirkcudbrightshire and further afield. GCT is a subsidiary of the Glenkens Community & Arts Trust.
GCT provides minibus-based community transport services (including registered and GCT’s own local bus services; school buses; excursions) and a car-based patient transport service (in partnership with the Scottish Ambulance Service).
In partnership with Connecting in Communities, operates GCT an electric car for small group journeys.
GCT has around 90 member organisations which hire vehicles and drivers for a wide range of purposes.
Current GCT initiatives include an ebike club, linking the Glenkens communities, and seeking funding for an electric-car-based community car club.
The Assistant Manager post involves working closely and sharing responsibility with the GCT Manager in delivering a range of transport services greatly valued in the community.
This is very much a ‘hands-on’ job dealing with all aspects of running a community transport operation to the highest standards.
The role will require the ability to work under supervision as required but also initiative and problem-solving skill in a variety of contexts.
Appropriate training and mentoring will be provided.
GCT is constantly expanding operations, creating opportunities for a suitable person to take on greater responsibilities (with the corresponding remuneration and benefits) in the future.
This is an excellent opportunity offering a competitive salary plus excellent conditions and prospects with an employer (GCAT/GCT) well known and respected in the local community.
20 hours per week. Ideally 4 hours per day, 5 days per week but the pattern is negotiable.
The post will require some flexibility regarding working hours to share on-call responsibility with the GCT Manager.
Starting salary £18k per year pro rata (= £10,285 for 20 hours per week)
The ideal person will have sound organisational, communication and people skills and experience in a comparable administration/management role.
Self-starter, quick to grasp new concepts and information, able to follow guidance and to take initiative where necessary.
Good problem solver – need to be able to work out and implement practical solutions to problems promptly and viably.
Able to deal efficiently and personably with a wide range of people (for example, manager, customers, partners, drivers, maintenance personnel…) in person, on the phone and by email/text.
Good communicator – verbal and written – accurate and concise.
IT: Essential: MS Office (Outlook, Word, Excel, Access); Desirable: Photoshop or Paintshop Pro, Wix (or similar).
No specific qualification or experience is required though a qualification or experience in transport management or similar would be an advantage.
Current driving licence.
A Minibus Driver Awareness Scheme (MiDAS) certificate or willingness to do MiDAS training/assessment.
While COVID19 restrictions remain in force the post will be largely home-based, though the post-holder will be expected to spend some time each week in the office in the Catstrand, New Galloway. Post lockdown arrangements are negotiable.
Applications should be in the form of a CV and covering letter emailed to the GCT Manager on email@example.com by 1700 on Friday 15 May.
Please write Assistant Manager Post in the email Subject line.
The post will require a practical understanding of all GCT operational processes and procedures. The following list is indicative rather than exhaustive.
Patient Transport Service
Take and record patient transport requests (Google Calendar, Excel spreadsheet)
Coordinating PTS drivers with requests
PTS journey data into PTS spreadsheet
(later – PTS driver reimbursement and patient invoicing – Xero and bank account)
2-3 days per week – on-call for live school service problems (vehicle issues, liaison with schools about delays, issues with pupils/ parents etc)
Regular Services (Newton Stewart and Castle Douglas weekly; Ayr and Carlisle monthly)
2-3 days per week – on-call for live regular services problems (vehicle issues, liaison with passengers about booking issues etc)
Maintain member registration records
Process member registration reminders and renewals
Handle member hire enquiries
Produce member hire estimates
Book vehicles and drivers
2-3 days/ evenings per week – on-call to deal with live member hire issues
Maintaining vehicle maintenance log
Arranging 10-weekly safety checks
Arranging -as-required’ vehicle maintenance and repair with garage
Dealing with small maintenance tasks such as changing bulbs, touching up paint dings, lubricating doors etc
(later – maintenance and repair bills into Xero)
Bookings, Maintenance (vehicle maintenance above)
Bookings, Maintenance, User support
Entering and maintaining service data into Google Calendar
Entering service data into TicketSource booking system
Maintaining GCT’s presence in TicketSource
Prepare copy for CatStrand brochure
Prepare copy for Glenkens Gazette
Posters for excursions and regular services as required
Publicity requirements for community car and ebikes still being developed
Keeping GCT website up to date, including news, services, bookings etc
As necessary from time to time.