GCT requires an Assistant Manager.
Applications should consist of a CV and covering letter to GCT Manager, CatStrand, High Street, New Galloway, Castle Douglas, DG7 3RN.
Application deadline: 31 January 2021
The post involves working closely and sharing responsibility with the GCT Manager in delivering a range of transport services greatly valued in the community.
This is very much a ‘hands-on’ job dealing with all aspects of running a community transport operation to the highest standards.
The role will require the ability to work under supervision as required but also initiative and problem-solving skill in a variety of contexts.
Appropriate training and mentoring will be provided.
GCT is expanding operations continuously creating opportunities for a suitable person to take on greater responsibilities (with the corresponding remuneration and benefits) in the future.
This is an excellent opportunity offering a competitive salary plus excellent conditions and prospects with an employer (GCAT/GCT) well known and respected in the local community.
4 hours per day, 5 days per week
The post will require some flexibility regarding working hours in order to share on-call responsibility with the GCT Manager.
Starting salary £18k per year pro rata (= £10,285 for 20 hours per week)
The ideal person will have sound organisational, communication and people skills and experience in a comparable role.
Self-starter, quick to grasp new concepts and information, able to follow guidance and to take initiative where necessary.
Good problem solver – need to be able to work out and implement practical solutions to problems promptly and viably.
Able to deal efficiently and personably with a wide range of people (for example, manager, customers, partners, drivers, maintenance personnel…) in person, on the phone and by email/text.
Good communicator – verbal and written – accurate and concise.
IT: MS Office (Essential - Outlook, Word, Excel. An advantage - Access), Photoshop or Paintshop Pro, Wix (or similar).
No specific qualification or experience is required though a qualification (or experience) in transport management or similar would be an advantage.
Current driving licence.
A Minibus Driver Awareness Scheme (MiDAS) certificate or willingness to do the MiDAS training would be an advantage.
While COVID19 restrictions remain in force the post will be largely home-based, though the post-holder will be expected to spend some time each week in the office in New Galloway.
The post will require a practical understanding of all GCT's operating processes and procedures.
The following list is indicative rather than exhaustive. The order of appearance is not indicative of priority.
Patient Transport Service
Take and record patient transport requests (Google Calendar, Excel spreadsheet)
Coordinating PTS drivers with requests
PTS journey data into PTS spreadsheet
(later – PTS driver reimbursement and patient invoicing – Xero and bank account)
2-3 days per week – on-call for live school service problems (vehicle issues, liaison with schools about delays, issues with pupils/ parents etc)
Regular Services (Newton Stewart and Castle Douglas weekly; Ayr and Carlisle monthly)
2-3 days per week – on-call for live regular services problems (vehicle issues, liaison with passengers about booking issues etc)
Maintain member registration records
Process member registration reminders and renewals
Handle member hire enquiries
Produce member hire estimates and invoicing
Book vehicles and drivers
2-3 days/ evenings per week – on-call to deal with live member hire issues
Maintaining vehicle maintenance log
Arranging 10-weekly safety checks
Arranging 'as-required’ vehicle maintenance and repair with garage
Dealing with small maintenance tasks such as changing bulbs, touching up paint dings, lubricating doors etc
(later – maintenance and repair bills into Xero)
Bookings, Maintenance (vehicle maintenance above)
Bookings, Maintenance, User support
Entering and maintaining service data into Google Calendar
Entering service data into TicketSource booking system
Maintaining GCT’s presence in TicketSource
Monthly – prepare copy for CatStrand brochure
Two-monthly – prepare copy for Glenkens Gazette
As required – posters for excursions and regular services
Publicity requirements for community car and ebikes still being developed
Keeping GCT website up to date, including news, services, bookings etc
GCT is constantly evolving and this post will require flexibility in taking on new responsibilites as required.